Do I have to supply my own artwork or design?
We have a team of experienced and talented graphic designers who love creating new artwork for customers. All the prices we quote include the design of your artwork plus several rounds of changes. Once we know what you want to achieve, we will create a design and email you with a proof for your feedback. There is no payment required at this stage of the order process.
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What if I don't like the design you have created for me?

Let us know if you want your design changed and we will be happy to do that for you, in most cases without charge. We don't always get your artwork design right the first time so some changes are expected. This enables you to get exactly what you want.
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Do I have to pay before you design or print my advert?
We do not charge anything upfront. In fact, we only charge a deposit (50%) after we have designed your artwork to your satisfaction and you approve it with the balance payable on delivery of the goods.

Why don't you have any prices on your website?
Because every product we sell is customised for each customer, it is difficult to include a price for every product specification and quantity. We prefer to understand what our customer wants before giving them a quote. Our quotes usually include several options that we think are relevant to our customer's requirements.
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How quickly do respond to quote requests?
Our aim is to reply to all requests for a quotation in writing within 24 hours or receiving the quote request.

Is your product range limited to what is displayed on your website?
Our website has a limit to the range of products we can display. There are many, many more products and suppliers that we have access to should the need arise. If you cannot find what you are looking for on our website, we invite you to call our office to discuss your requirements.

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I don't know anything about marketing my business. Are you able to help me?
With over 25 years experience producing advertising and marketing for small businesses all around Australia, we can definitely help you by offering advice and recommendations based on your particular situation, your objectives and specific requirements. Call our office to speak to our sales and marketing manager.

What happens if I am not happy with the product(s) I purchased?

We ask that you call our office on 1300 85 26 85 to discuss your concerns. We don't want any unhappy customers, especially if we are at fault.

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Will you match or better a competitor's quote?

We pride ourselves on having our products and services competitively priced and we will always try to beat any competitor's written price for a product with the same specifications as we are quoting for.
How do I choose between all the different products you sell when trying to promote my business?

It’s a good idea to talk to us before making any purchase decision. We have many years experience advising small businesses in what we believe will work best for the budget you have. We will often provide you with various options and provide a quote for these.
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How do I send you photos and logos to include in my advert or graphic design job?
Email is the best method of sending your files including photos and logos. As a guide your email size should not exceed 10MB. For multiple files please send more than one email or speak to us about using Drop Box.
Can I send you my own design for an advert or a new design job?
Yes, you are welcome to provide your own design for an advert or brochure. You should check with us for the artwork specifications. If your artwork is print ready and we don't have to do anything to it, our price will be reduced accordingly.
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What format do you need me to send images to use in my artwork?

In the majority of cases a high resolution jpeg or PDF is suitable for our graphic designer to work with. Remember that low resolution files (jpeg, PNG, GIFF etc), in particular those copied from a website, are of poor quality and will not print well. For best results, we always recommend a high resolution file such as eps or ai to get the best possible print result. (Note, you won’t be able to view these files unless you have designer software like Adobe InDesign or Illustrator).
What sort of warranty do you provide with the products you sell?

Product warranties vary and we always provide the same warranty our wholesale suppliers provide. Australian consumer law protects consumers from faulty goods and we are covered by this legislation.
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Why do you charge a surcharge for using my credit card for payment?
We only charge 1.5% on Visa and MasterCard payments. This is the amount we are charged by the credit card company for accepting payment. We simply pass this on to our customers. This surcharge hasn’t changed in the past eight years.

Why do you always quote the GST exclusive price?

We always quote the before and after GST price. We want to show customers what the Non Stop Marketing price is before the Government's GST is added. In addition, many businesses are registered for GST and therefore can claim back the GST amount from their purchase.
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Why do you not include the freight cost when providing a quote?

We always include the freight cost when we know what it is. If we are unsure because we do not know the final weight and dimensions of the package to be delivered, or our supplier hasn't advised us, we will state "plus freight TBA” in our quote. Our invoice will also show the freight cost will be advised at time of despatch. You are welcome to request the freight cost and we will make every effort to find this out. The actual freight cost is always included on your final tax invoice.
How do I find out about any special offers you have?

Any offers we are running are published on our website www.nonstopmarketing.au. We also use email marketing to send a monthly newsletter to all our customers detailing our monthly Great Deals. You can sign up for the newsletter on our website.
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